Privacy Policy

Nawiri AI is a trading name of Turidata Limited ("Nawiri AI," "we," "us," or "our"), a company based in Kenya. This policy explains what information we collect, how we use it, and the choices you have, whether you're visiting our website, messaging us or one of our clients on WhatsApp, or working with us as a client.

1. Information we collect

We collect information in the following ways:

• Contact and enquiry information. When you fill in a form on our website or book a call, we collect your name, email address, company name, and the message you send us.
• WhatsApp messaging data. When you message Nawiri AI, or a business that uses our WhatsApp automation services, over WhatsApp, we (and, where applicable, the business you are messaging) receive your phone number, profile name, and the content of your messages, in order to respond to you, automatically or via a human team member.
• Client business information. When you engage Nawiri AI as a client, we collect the business and contact details needed to deliver our services, including information stored in our CRM and automation tools.
• Technical information. Standard web server logs (IP address, browser type, pages visited) collected automatically when you use our website.

2. How we use your information

• To respond to enquiries and provide the services you or your business have requested
• To operate WhatsApp-based customer engagement and automation on behalf of our clients
• To maintain records of our business relationships and communications
• To improve our services and website
• To meet legal and regulatory obligations

We do not sell your personal information to third parties.

3. WhatsApp and Meta Platforms

Our services are built on Meta's WhatsApp Business Platform. Messages sent and received through this platform are processed in accordance with WhatsApp's own Privacy Policy, in addition to this one. When Nawiri AI operates a WhatsApp number on behalf of a client business, that business remains responsible for its own use of your data, and this policy describes Nawiri AI's handling of data as the technology provider.

4. Third-party service providers

We use a small number of trusted service providers to run our business and deliver client services, including Meta (WhatsApp Business Platform), Google (Workspace, Calendar), Supabase (data storage), Vercel (website and application hosting), and n8n (workflow automation, self-hosted). These providers process information only as needed to provide their service to us.

5. Data retention

We keep information for as long as needed to provide our services and meet legal obligations, and no longer. Conversation history and contact records are retained for the duration of an active client engagement and a reasonable period afterward, unless you request earlier deletion.

6. Your rights

Under Kenya's Data Protection Act, 2019, and other applicable data protection laws, you have the right to access, correct, or request deletion of your personal information, and to object to certain uses of it. To exercise any of these rights, contact us using the details below.

7. Security

We use reasonable technical and organizational measures to protect your information, including encrypted storage and restricted access to systems containing personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's privacy

Our services are intended for businesses and their adult representatives. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact us